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What people mostly ask us about the M5

Availability of Electronic Tolling across Sydney and Australia wide
Q: Is electronic tolling available on any other toll road in Sydney?
A: Yes. As well as the M5 South West, your E-way tag can be used on the Sydney Harbour Bridge and Tunnel, Eastern Distributor, M2 Motorway, Cross City Tunnel, Lane Cove Tunnel and Westlink M7.

Q: Can I use my E-way tag in other states?
A: Yes you can. It can be used in Queensland on the Gateway and Logan Motorways and in Victoria on the Melbourne Citylink.

Toll Plaza and Ramps Information
Q: Why don't you open the east facing ramps at Belmore Road?
A: Interlink Roads would require greater interest from customers than our surveys currently reveal, for these ramps to be economically viable.

If you would like to express your interest in opening east facing ramps at Belmore Road, please send us an email via the Contact page.

M5 Cashback
Q: What is M5 Cashback?
A: The NSW Roads & Maritime Services (RMS) M5 Cashback plan is a NSW government initiative that allows motorists on the M5 to receive a refund of all tolls they pay on these roads, less GST. To be eligible, your vehicle must be privately registered in NSW.

Q: Are E-way customers eligible for the Roads and Maritime Services' (RMS) M5 Cashback Plan?
A: E-way customers are entitled to a refund of their tolls for all but the M5 Cashback GST component for private trips on the M5 motorway.

Q: How does the M5 Cashback plan work?
A: In order to take advantage of the M5 Cashback plan you must open an account with us and register with the RMS for M5 Cashback (on form we provide). Once you open your account we will send you a quarterly statement listing all trips made on the M5 Motorway. You will also receive with your quarterly statement a M5 Cashback claim form that requires your signature. You must delete any trips which were for business purposes. The statement and completed claim form are then sent to the RMS for processing. You will then receive a rebate for all but the GST component of the M5 toll.

e-Passes
Q: What is a pass?
A: A pass is just another way of electronically paying your toll on the M5. You register your vehicle’s details with the pass issuer and provide them with your payment details.

Q: How can I get a pass?
A: Click here or phone 13 76 26.

Q: How much does a pass cost?
A: This is set by individual pass issuers. Click here or phone 13 76 26.

Q: How long does it take to get a pass? How long can I use the pass for?
A: This is set by individual pass issuers. Click here or phone 13 76 26.

Q: Which passes are accepted on the M5?
A: The M5 accepts passes issued by Roam Express and the RMS.

Fee information
Q: Are there any fees for using the M5 South-West Motorway?
A: As well as the toll, in some instances there is also a fee for using the motorway:

Fee Amount How to avoid
LPN Matching Fee
Cost to match an image of the number plate to a tolling account

Motorcycles are exempt from this fee
$0.55 Get an E-way tag and travel with it correctly installed.

Trips tolled via a tag are not charged an LPN Matching Fee.
Toll Notice Fee
Cost to pay a toll via a toll notice if no arrangement was made to pay within 3 days of the trip
$10.00 (Pay toll notice 1)

$20.00 (Pay toll notice 2)

$1.10 (Pay toll notice 1 using toll account)

$2.20 (Pay toll notice 2 using toll account)
Get an E-way tag or a pass before or up to 3 days after the trip.

Travel with a tag correctly installed and contact your tag provider if your tag doesn't beep, or beeps 4 times.
Once off trip payment fee
Cost to pay for a single M5 trip without a tag or pass product
$1.00 Get an E-way tag or a pass before or up to 3 days after the trip.

Q. Why is the $0.45 fee increasing to $0.55 on 1 November 2014?
A. Our costs to match the number plate details to your tag account have increased.

Q. Are any of your other fees increasing on 1 November 2014?
A. There no further fee changes planned.

Q: What is the LPN or Vehicle Matching fee for?
A: The fee recovers the administrative costs of matching number plate details to your tag account.

Q: When does the LPN or Vehicle Matching fee apply?
A: The fee only applies if you use the M5 South West Motorway:
• without a tag correctly installed at the time of travel, or
• without sufficient funds in your toll account for the trip at the time of travel, or
• without a tag in your vehicle
These fees will be refunded if your tag is not working and you have taken reasonable steps to replace it.

Q: I think my tag is faulty. Will I be charged these fees because my tag has not been working?
A: If you receive a fee and you believe your tag was correctly installed at the time of the trip, and you had sufficient funds in your account, please contact your tag provider. Note that fees will be refunded if your tag is not working and you have taken steps to replace it. Your tag is correctly working if it "beeps" or "trills" once as you pass through the toll collection point.

Q: How will I know if my tag is working properly?

A: Your tag should beep or trill at toll points. If your tag is not making a sound please contact your tag provider.

   
 
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