This website and the material it contains are subject to Australian
copyright laws. All rights are reserved. The material on this site
may be used for personal use but must not in other respects be used
or reproduced without prior written consent from Interlink Roads
Pty Limited (Interlink).
The information contained on this website is of a general nature
and cannot be construed as expert advice. Although this site is
regularly monitored and updated, Interlink cannot guarantee that
the information contained is up to date. Information regarding road
and traffic conditions can be subject to sudden change and it is
recommended that further enquiries be made before relying on this
information. Interlink disclaims any liability for anything done
or arising from reliance on the information on this website.
This website provides links to other websites which may assist persons
in relation to traffic and motorway matters. These links are provided
on the understanding that Interlink does not endorse those websites,
nor does it warrant the accuracy of the material they contain.
Interlink Roads Pty Ltd, the operator of the M5 South West Motorway
(M5) is bound by the National Privacy Principles in the Privacy
Act 1988 (Cth) (the Privacy Act). Where appropriate we rely on the
related bodies corporate exemption and the employee record exemption
in the Privacy Act.
What Information Do We Collect?
Your Customer Account
Interlink collects information about you from which your identity
is apparent or can reasonably be ascertained ("personal information")
to process your application for a Toll Account and, if a tag/card
is issued to you, to maintain your Toll Account, to administer your
use of the tag/card and to facilitate transactions relating to your
use of participating toll roads. When dealing with our organisation
we may monitor and record your telephone conversations with us for
staff training and service quality control purposes.
Using the Motorway
- When using a tag/card on the M5, or another participating toll
road, the following information may be recorded:
• The location and the time of day
• The direction in which the vehicle was travelling
• Your account status
- An image of your vehicle and its Licence Plate Number may be
collected and recorded automatically when you pass through the
toll plaza and do not pay the appropriate fee. This image may
be given to the NSW Roads and Traffic Authority and used for infringement
- For the safety of our staff and other motorway users we employ
video surveillance throughout our facilities and as such our security
cameras may record an image of you or your vehicle.
- The NSW Roads and Traffic Authority maintain video surveillance
cameras at certain locations along the motorway for traffic, audit
and management purposes. These records are not made available
Your Customer Record
All information collected by Interlink will be managed and stored
safely and securely to ensure it is protected against unauthorised
access, use, disclosure or modification and against loss.
You have the right to access most personal information we hold about
you. To arrange access to personal information we hold about you,
please contact our Privacy Officer. We may deny access in some circumstances.
If we do this we will tell you why.
Information about people other than customers
We also collect personal information about employees and officers
of toll account applicants or holders which are companies, and about
employees and officers of our suppliers and service providers, so
that we can complete business transactions, purchase products and
services, administer accounts, respond to customer inquiries and
meet regulatory requirements.
Use and Disclosure of Information Collected
The information collected by Interlink about account holders will
primarily be used for the purposes of managing their account with
us. It may also be used for research and planning purposes. For
example, Interlink may also use anonymous Tag data to calculate
travel time between points on the motorway. This data will be stored
on secure computers and will be deleted immediately following calculation
of travel time. It will not be possible to correlate the data collected
to individual customer data.
You agree, that we may disclose your personal information to organisations
to which we have outsourced some of our functions such as mailing
houses and IT contractors (service providers) and to the following
organisations or types of organisations:
Nominated Financial Institution: We may exchange
relevant information with any financial institution with which you
have a credit card or bank account to which toll payments (including
top up payments) are to be debited.
Credit reporting agencies and other credit providers:
We may conduct a credit check as part of our assessment of your
application for a toll account.
Collection agents: Where you are in default on your
toll account we may notify and exchange personal information where
appropriate with credit reporting agencies and/or our collection
Roads and Traffic Authority: Interlink is obliged
to transfer information to the Roads and Traffic Authority for the
purposes of infringement processing and management of the Cashback
scheme. Interlink may also exchange personal information with the
Roads and Traffic Authority to facilitate transactions relating
to the use of participating toll roads, monitoring and administering
your use of the Tag/Card and collection of toll debts (including
processing of violations).
Law Enforcement Agencies: We will make personal information
available to the Police and other law enforcement or regulatory
agencies if required or authorised by law or any legally enforceable
notice or order.
Toll road operators and other tag issuers: Interlink
will exchange information with operators of participating toll roads
and other issuers of tags to facilitate transactions relating to
use of participating toll roads, monitoring and administering your
use of your Tag/Card and collection of toll debts (including processing
Changes in arrangements: If arrangements under which
Interlink administers your use of a Tag are terminated, or if Interlink
assigns or delegates its rights and obligations to a third party,
it may be necessary for Interlink to disclose your personal information
to another party to enable that party to manage your account in
place of Interlink or to enter into a similar arrangement with you.
Marketing: We will not disclose your personal details
to any other organisation so that they can use it for marketing
purposes. We may use your personal details to advise you of new
products or services from our motorway partners or ourselves (and
we may use service providers, such as a mailing house, for this
purpose). If you do not want us to use your personal details in
this way you may request us not to contact you for marketing purposes.
Research Institutions: Interlink may occasionally
provide de-identified or anonymous data to other organisations or
traffic authorities for traffic research purposes. In such cases
Interlink will ensure that there will be no means of correlating
the data to individual customer's personal data.
Information Collection and Use
Interlink is the sole owner of the information collected on this
site. We will not sell, share, or rent this information to others
in ways different from what is disclosed in this statement.
A cookie is a piece of data stored on the user's hard drive containing
information about the user. Usage of a cookie is in no way linked
to any personally identifiable information while on our site.
We use IP addresses to analyse trends, administer the site, track
user's movement, and gather broad demographic information for aggregate
use. IP addresses are not linked to personally identifiable information.
This web site contains links to other sites. Please be aware that
Interlink is not responsible for the privacy practices of such other
sites. This privacy statement applies solely to information collected
by this web site.
If you have any questions about the security of our web site, you
can send an email to firstname.lastname@example.org.
Notification of Changes
If we decide to change our privacy statement, we will post those
changes on our web site so our users are always aware of what information
we collect, how we use it, and under what circumstances we disclose